We know you want your stuff as quickly as possible. At FOLD goods, we process and pack orders on a daily basis. The USPS needs some time to ship, too. Depending on where you live, orders could take 1-14 days to reach you. 

 You will receive an automatic email notifications when you place an order on our website, and another when your order ships. If you don't see anything from us within 24 hours, please check your email's junk folder. Still not finding anything? Email us at info@FOLDdtla.com. Be sure to include:

• First & Last Name
• Order Number
• Date Order Was Placed

Return Policy

FOLD goods does NOT accept returns or exchanges on website orders unless the item ordered arrived:

• Damaged
• Defective
• Incorrectly

If your order arrived damaged, defective, or incorrectly, contact us within seven days of receipt of purchase. You can call us at 1 213-221-1295 during business hours (7-days a week, from 11am-6pm PST). You can also email us at info@FOLDdtla.com

In order to properly process your return, we will need the following information:

• First and last name
• Name of person who placed the order (if not you)
• Order Number
• Item that was damaged, defective, or sent incorrectly
• An explanation about what's wrong with the returned item
• An email address where we can contact you

FOLD goods accepts returns on damaged, defective, or incorrectly sent orders within 7 days of receipt in original packaging. You MUST contact us first before returning items. Returned shipments must be accompanied by an invoice. After approval, we will send you a return shipping label at our expense. Returns must be packed well and shipped to: 

FOLD Gallery, 453 South Spring Street, Suite 301, Los Angeles, CA 90013

 

IMPORTANT: 

• Contact us BEFORE shipping items back to us.
• Email or call us within seven days of receiving your package, or we will not accept returns.
• In the event that all ordered items are not in stock, partial shipments may be made.
• Please allow at least 14 days for us to receive and process your return or exchange.
• Direct any questions to info@FOLDdtla.com

*Camera Returns & Exchanges*

We offer a 14-day warranty on all cameras we sell online.

Eligible items from online orders will be accepted for a repair if the request is made within (14) days of the buyer's receipt of the merchandise. If we cannot repair the item you purchased, we will offer a replacement. If a replacement is not possible, we will offer an online credit. If issued, the online credit can only be used online, not in our physical in-store location.

We do not accept returns. We do not issue refunds. We do not issue any returns or exchanges due to buyer's remorse. We don’t accept cancellations of orders and reserve the right to charge a restocking fee that can be up to 25% of the original purchase. This charge helps us cover the cost of fees involved in any credit card transactions, as well as the costs of labor involved in both the selling and returning items.

If you have an issue with your camera, email info@FOLDdtla.com within (21) days of receiving your online order.

Once a repair is requested, a shipping label will be emailed to you. Items must be
returned in original condition to FOLD within (7) days of receiving the shipping label, otherwise, additional fees may be incurred.
Please note that online and in-store inventories are separate.

*PLEASE NOTE: We will not accept any returns or exchanges for any items purchased both online and in-store, and cameras will only be considered for a repair or replacement if there is a functionality issue with the item sold (which is a rare occurrence). We will not accept any returns or exchanges for  any sensitized goods (i.e. photographic film, paper, or chemistry). This includes items for which a
sensitized good is a component.